Membership terms

1. Who can join

Membership is open to clients aged 18 or over who have been assessed as suitable for the treatment by a qualified practitioner.

2. What is included

Your plan covers the treatments listed for it when you join. The anti-wrinkle plan (two or three areas) includes four treatments across the year, about one every three months. The microneedling plan includes one treatment a month for six months. Treatments must be used within the plan period and do not roll over unless we agree otherwise in writing.

3. Payments

Anti-wrinkle plans have a joining payment when you sign up, followed by 10 monthly payments starting one month later. Microneedling plans have 6 monthly payments, with the first taken when you sign up. Payments are collected automatically on the agreed date each month. We will give you at least 10 working days' written notice of any change to the amount, date or frequency of your payments.

4. Missed payments

If a payment fails, we will contact you and try to collect it again within 3 days. If it still cannot be collected, we may pause your treatments until your account is up to date. Continued non-payment may lead to cancellation, and any amount owed remains payable.

5. Appointments

Treatments must be booked in advance and depend on availability. We recommend booking your next appointment at your current visit. We may rearrange an appointment where it is clinically necessary.

6. Late cancellations and missed appointments

Please give us at least 24 hours' notice if you need to cancel or rearrange an appointment. If you cancel or rearrange with less than 24 hours' notice, or you do not attend, the treatment will be charged in full and counted as one of your plan treatments. It will not be replaced.

7. Suitability

All treatments depend on an assessment at each visit. If your practitioner advises that a treatment is not suitable on the day, for example because your health has changed, you are pregnant or too little time has passed since your last treatment, the appointment may be moved. This does not entitle you to a refund of your payments.

8. Plan length and ending your plan

Anti-wrinkle plans run for one joining payment and 10 monthly payments. Microneedling plans run for 6 monthly payments. Each plan ends automatically after its final payment. To cancel earlier, give us at least 14 days' written notice using the contact details below. Cancelling stops any future payments. Any money already paid is non-refundable (apart from the cooling-off period below), and any treatments you have not yet had will end when the plan ends. If you join online, you also have a 14-day cooling-off period from the day you join. If you cancel within it, we will refund your payments, less the cost of any treatment you have already had.

9. If we end your plan

We may suspend or end your plan with reasonable notice if payments repeatedly fail, you often miss booked appointments, or treatment is no longer clinically appropriate for you.

10. Transferring a plan

A plan belongs to the person who joined. It cannot be transferred to someone else or exchanged for cash.

11. Direct Debit Guarantee

• The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit, Natalie Aesthetic Skin Clinic will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Natalie Aesthetic Skin Clinic to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by Natalie Aesthetic Skin Clinic or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
• If you receive a refund you are not entitled to, you must pay it back when Natalie Aesthetic Skin Clinic asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

12. Your information

We keep your personal and health information in line with our privacy policy and UK GDPR.

13. Changes to these terms

We may update these terms. We will tell existing members about any significant change in advance.

14. Contact

Questions about your membership: 07891 394069 or info@nasclinic.co.uk. Natalie Aesthetic Skin Clinic, 143 High Road, Broxbourne.